- Shipping & Warranty
Shipping & Warranty
Shipping – FREE USA shipping
All our products are shipped via UPS, FedEx or USPS (Ground and Freight). All packages are insured and with tracking number. All the products are protected by our Damage Proof Quadruple Package. Most of orders will be shipped within a few business day; larger sizes or custom signs could take more days depending on its size or involved work.
- Some products may have a shipping surcharge.
- 7 Day Return Policy
If your product appears damaged during shipping, REJECT the package. If upon opening your package you find a manufacturing defect, please notify us within 7 days upon receipt of the item for a Full Refund. Returns for any reasons other than items damaged during shipping / manufacturing defects will have 15% of the original sign price deducted from the refund as a restocking fee as well as original shipping costs (This applies to Free Shipping offers as well, customers will be responsible for Return shipping)
- 15 Day Return Policy
After 7 days but before 15 days there will be a 15% restocking fee at all times and the original shipping cost will be deducted from the refund. The customer will be responsible for Return shipping as well as original shipping costs. (This applies to products with free shipping offers as well)
The warranty does not apply to damage resulting from actions of the user such as misuse, improper wiring/installation, operation outside of specification use, improper maintenance or repair, unauthorized modification, lightning strike or damage from a power surge.
- Warranty includes parts and in-house labor.